Services & pricing
Clear support. Clear starting fees.
Choose the level of support you need. Packages define the services included; your co-host or fully managed arrangement and onboarding option are agreed separately. Every management fee is calculated from Net Booking Value: the guest accommodation payment less the platform commission.
Focused support for owners who want core help with their listing, calendar and guest communication.
Broader operational support for owners who want us to handle more of the booking and guest journey.
Complete support for owners who want cleaning and linen coordination, turnover checks and maintenance coordination included.
Transparent pricing
Additional one-off & operating costs
Your monthly management fee covers the services shown in your package. One-off setup work, access arrangements and property running costs are agreed clearly before work starts.
01
Onboarding & launch
- Co-host Takeover from £69
- For owners already hosting. Includes an existing listing review, agreed co-host access, calendar and operating handover.
- Listing Refresh & Relaunch from £129
- For existing listings needing improvement before management starts. Includes takeover setup, listing refresh, pricing review, guest-information refresh and new listing photos taken by our team where needed.
- Full Launch & Setup from £149
- For owners starting from scratch. Includes launch planning, listing creation, pricing setup, guest guide, house rules, access plan, cleaner/linen setup and inventory checklist.
Only the relevant onboarding option is charged. Hardware, deep cleaning, repairs, linen and third-party services are quoted separately.
02
Access & key arrangements
- Existing smart lock or key safe
- Set up within onboarding where access is already in place.
- Key-safe installation & setup from £39
- Plus the cost of the key-safe hardware.
- Physical emergency-key collection & secure storage £39 each time
- For properties where a secure key-safe or smart lock is not available.
- Attended key handover or out-of-scope emergency access £59 each time
- Used only where an in-person access visit is required outside the agreed service arrangement.
We agree a safe and practical access plan before the property goes live. Smart locks and secure key safes are usually preferred to repeated physical key handovers.
03
Cleaning, linen & property costs
- Changeover cleaning
- A standard clean to prepare the property for the next guest.
- Studio / 1 bedroom from £60
- 2 bedrooms from £72
- 3 bedrooms from £84
- 4 bedrooms from £108
- Larger properties quoted individually
- Fresh linen packs
- Freshly laundered linen and towels, supplied per pack.
- Single pack from £11
- Double pack from £15
- King pack from £18
- Super King pack from £24
- Linen mix
- The pack required depends on the bed size and quantity. We’ll confirm the linen mix and total in your property quote.
Additional beds, heavy soiling, excess rubbish, deep cleaning, short-notice changes and other extra work may affect the price. We’ll agree any additional charges with you before the work goes ahead.
Every property receives a clear quote based on its location, bedrooms, bathrooms and linen requirements. Cleaning and fresh linen are priced separately, so you can see what each changeover requires. Prices include VAT added to supplier quote amounts; linen prices are rounded up to whole pounds. There is no separate Key Standard Property coordination fee.
| Service | Bronze | Silver | Gold Most popular |
|---|---|---|---|
| Listing review, setup & optimisation This includes reviewing and improving an existing listing or preparing and launching a new one. The relevant onboarding work is agreed separately for your property. | ✓ | ✓ | ✓ |
| Guest messaging Responding to guest questions and stay-related messages within the agreed service level. Bronze provides core guest-message support; Silver and Gold include more complete day-to-day guest management. | ✓ | ✓ | ✓ |
| Calendar support Keeping availability accurate and helping prevent double bookings. Gold includes full calendar management as part of the complete hosting service. | ✓ | ✓ | ✓ |
| Pricing support Reviewing and adjusting nightly rates, minimum stays and availability to support occupancy and revenue. This is owner-led in Bronze and managed by Key Standard Property from Silver upwards. | — | ✓ | ✓ |
| Review management Prompting and responding to guest reviews in line with the agreed tone and platform rules. | — | ✓ | ✓ |
| Key handover / check-in support Coordinating the agreed arrival process, key collection or smart-lock access, and guest check-in information. | — | ✓ | ✓ |
| Cleaning & linen coordination Booking and coordinating approved cleaners and linen suppliers. Routine cleaning and linen supplier costs are charged separately. | — | — | ✓ |
| Turnover inspection & inventory checks Checking the property after guest stays, identifying obvious issues and monitoring agreed inventory items. | — | — | ✓ |
| Restocking coordination Coordinating approved replacement of guest essentials and consumables. The owner approves the relevant cost limits in advance. | — | — | ✓ |
| Monthly owner report A clear monthly view of booking performance, income, platform fees, management fees, supplier costs, guest feedback, upcoming bookings and recommended actions. For Gold, this also supports the owner-payment calculation. | — | ✓ | ✓ |
| Maintenance coordination Gold includes coordinating approved repairs, obtaining quotes, arranging contractor visits and following up agreed work. Urgent issues are prioritised by their severity, not the package. Contractor and repair costs are separate. | — | — | ✓ |
Included in your plan
Gold services
Tap another package above to see what is included.
Worked example: Gold
If the accommodation price is £1,000 and Airbnb deducts its 15.5% single host service fee (£155), the Net Booking Value is £845. Gold management at 16% would be £135.20. Cleaning, linen, maintenance and other supplier costs remain separately itemised.
Illustrative monthly owner statement: £2,129.40
This illustration is based on £3,000 accommodation revenue in one month. It excludes onboarding, cleaning, linen, maintenance, other property costs and taxes.
For Gold, your monthly statement clearly shows booking income, platform fees, management fees, supplier costs and the owner payment due under the agreed schedule.
This illustration uses Airbnb’s 15.5% single-fee model. Airbnb says the fee shown is VAT-inclusive where applicable; the fee may vary by account setup, so check your Airbnb Earnings breakdown for the actual charge on each reservation.
Your final proposal is tailored to your property, chosen service level and account arrangement.
Any package can be delivered as a co-host or fully managed arrangement, subject to the agreed scope. We agree the service level, management fee, onboarding work, payment arrangement, supplier costs and maintenance approval limits before work starts.