How it works
Well-run short lets, with a clear plan from the start.
Whether you are already hosting or starting from scratch, we agree the practical details, the costs and the level of support before management begins.
One clear journey
From first conversation to ongoing hosting.
Both routes follow the same straightforward process, tailored to your property and the service tier you choose.
- 1
Understand your property and goals
We review the property, location, access, current condition, target guests and any existing listing. We identify what could be improved before management starts and recommend the most suitable service tier.
- 2
Check the essentials
Before launch or takeover, you provide the relevant property information, permissions and documents, including insurance, safety information, emergency contacts and access details. This helps protect you, your guests and the property.
- 3
Agree the service and set everything up
We confirm the package, scope of work, management fee, maintenance approval limit, cleaning and linen arrangement, payment method and agreement. You know what is included, what is charged separately and who approves larger costs.
- 4
Prepare the property and listing
For new listings, we help with the listing, pricing plan, house rules, guest guide, check-in process, access arrangement, cleaner and linen plan, and inventory. For existing listings, we review and improve these areas where needed.
- 5
Go live with a clear operating plan
Once the property is ready, we activate or take over the listing, manage availability and pricing, prepare guest information and coordinate the practical plan for each stay. We confirm when the property is ready to host.
- 6
We manage the stays
Within your agreed service level, we manage pricing and calendars, enquiries, guest communication, check-in and check-out support, cleaning and linen coordination, restocking, reviews, maintenance coordination and day-to-day issues. When a booking is confirmed, we email you the check-in and check-out dates so you can keep track of upcoming stays. We contact you for agreed decisions, significant maintenance, serious guest issues or anything that materially affects the property.
Staying yourself? Agree unbooked dates with us first so we can block the calendar and arrange a clean after your stay. Existing guest bookings are protected, and owner stays are subject to cleaner availability, with cleaning and any linen costs charged separately to you.
- 7
Your income goes directly to you
Your booking income stays yours. Airbnb pays it directly into your chosen payout account. Key Standard Property does not hold your booking income.
Where available, our agreed management fee is paid through Airbnb’s split-payout feature. We confirm the Airbnb payment setup before management begins. If a suitable Airbnb-supported arrangement is unavailable, we will not begin until one is agreed. Management fees are calculated from Net Booking Value.
Every cost is visible. Cleaning, linen, maintenance and any agreed coordination charge are shown separately.
- 8
Clear monthly reporting and ongoing improvement
Your monthly report covers booking income, platform fees, cleaning and linen, maintenance, our management fee, net income, occupancy, average nightly rate, guest feedback, upcoming bookings and recommendations for the month ahead. We review performance and pricing regularly to keep improving results.
Ending management and handover
A professional ending, with the right route for your setup.
The management approach determines how a handover works. Exact terms are confirmed in your written management agreement.
Fully Managed Account
We host and operate the listing for you.
This is for a fully done-for-you service where Key Standard Property operates the Airbnb account and listing for the client.
30 calendar days’ notice
Normal notice is 30 calendar days by email. On the day notice is received, we block the calendar after the planned end date so no new bookings are accepted beyond that date.
The notice period can be shortened or waived by agreement where no guest is staying, there are no confirmed future bookings and all outstanding costs have been settled.
Confirmed stays are your choice
If a stay was confirmed before notice and falls after the planned end date, you can ask us to manage that stay through checkout with the normal agreed management fee, or instruct us to cancel it. A confirmed stay is never cancelled automatically simply because management is ending.
If you instruct a cancellation, you are responsible for the related platform cancellation charge, lost booking income, guest refund or relocation cost, cleaner or linen cancellation cost, supplier cost and other directly related costs. If we fail to block the calendar correctly and a booking is made after notice, that is our responsibility.
Example
Notice received on 1 October means a planned end date of 31 October. If a booking confirmed before 1 October runs from 15 to 18 November, you can ask us to manage it through checkout or instruct its cancellation and cover the related costs.
We stop taking new bookings once notice is received. We protect confirmed guests and give you a clear choice for any future stay already booked.
Co-host Management
Your listing stays in your account.
This is where you own the Airbnb account and listing, and Key Standard Property is added as a full-access co-host to manage the agreed day-to-day hosting.
7 calendar days’ notice
Normal notice is 7 calendar days by email. You retain ownership of your listing, booking income, reviews and future reservations. At the end of the notice period, we provide the agreed handover information and remove our co-host access.
Future stays remain on your listing
Confirmed future guest stays do not need to be cancelled. You can manage them yourself or appoint another manager. If a guest is currently staying when the seven-day notice ends, we continue managing that stay through checkout before removing access.
Your listing, reviews, booking income and future reservations remain yours. We simply complete a professional handover.
Returning in future
If you return to Key Standard Property in future, a new onboarding process and onboarding charge may apply.